Free FedEx Two-Day Shipping!
Get 15% off by using CODE BARE15  
 

 

My Cart

Mini Cart

Frequently Asked Questions
Where can I buy Barenthal® home goods?

Currently, Barenthal® flatware and home goods are only available online via this website and Amazon.

What does 18/0, 18/8, and 18/10 mean?

These numbers refer to the percentages of chromium and nickel in the stainless-steel alloy that we use to make your flatware. The first number, “18,” refers to the percentage of chromium content in our flatware. Chromium aids in corrosion resistance. The second number refers to the percentage of nickel content, which creates a silver-like shine and finish. So, in the instance of 18/0, the silverware would have 18% chromium and 0% nickel. Most Barenthal® silverware is made with 18/10 stainless steel unless otherwise noted.

What causes stainless steel to rust, and how can I avoid it?

The most common cause of rust on stainless steel flatware is from washing it in water with high mineral concentration. Therefore, if the flatware is not completely dried after washing, any remaining water evaporates leaving the minerals to settle on the stainless steel and cause it to rust. You can help avoid rust by completely drying your stainless steel by hand using a soft cloth.

Can I remove rust from stainless steel?

Yes. If you find rust on your silverware, you can use a moist sponge and quality cleanser to remove it.

Can stainless steel silverware stain?

Yes. Our flatware is “stain-resistant”, not stain proof. Therefore, to keep it looking its best, avoid prolonged contact with acidic based food substances as these may erode your flatware. Discoloration, corrosion, spotting and pitting can be caused by ingredients found in food, tea, coffee, vinegar, salt, hard water, and heavily chlorinated and acidic cleaning agents.

How can I remove stains from stainless steel?

The best way to remove stains and mineral build-up from stainless steel is to use a good quality stainless steel cleaner. You can also make a paste that will also help remove stains from flatware from: 1. One-part baking soda and three parts water, OR 2. One-part white vinegar to 8 parts hot water.

How can I keep Barenthal® silverware looking its best?

There are a couple of simple tricks to keeping your Lorena flatware looking its best. First, be sure to clean and dry your Barenthal® silverware as soon as possible after use. Also, remember to avoid using heavily acidic cleaning agents such as those containing acidic citrus additives (i.e. lemon, lime, grapefruit). See our Use & Care section for more information.

Is Barenthal® stainless steel silverware dishwasher safe?

Barenthal® silverware sets ARE dishwasher safe. In order to keep your silverware looking their best, we strongly recommend avoiding acidic, citrus, or chlorine-based detergents on any cutlery or dinnerware sets.

Does Barenthal® stainless steel silverware have a warranty?

Barenthal® silverware offers a limited lifetime warranty after date of purchase against original defects in materials or workmanship. If any utensil fails to conform to this warranty, return the utensil – with proof of purchase – to us. Hans-Mill Corp will repair or replace the affected piece (not the entire set) at its discretion. If the original pattern is no longer available, a similar piece will be used for replacement. The warranty does not cover any damage or defects caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided.

How do I get in contact with someone about my order?

You may contact us at CustomerService@Barenthal.com and we will respond as soon as possible.

How do I register for an account?

In the top right of our menu bar, click on “Register. ” You will go to our account set up a page where you can enter the information needed to create an account. You can also register for an account during the checkout process. Barenthal will protect your personal information and we do not store credit card information. With an account, you will have the ability to review order history and checkout without re-entering your contact information.

How do I get on your email list?

You can provide us with your email address via the Join Our List link on the menu bar or you can enter your email during the Checkout process.

What are your customer service hours?

Monday – Friday: 9:00 am – 5:00 pm EST

How long will it take to receive my order?

Orders received by 11:00 am are usually shipped the same day, if not then they will ship the next business day. You should receive your order within 2-3 business days. Barenthal® Silverware Use & Care

• Wash before first use.

• Clean and dry your Barenthal® silverware as soon as possible after use.

• Barenthal® silverware is dishwasher safe. But avoid heavily acidic, citrus, chlorinated, and scented detergents.

• Stainless steel silverware is stain-resistant, not stain proof. Avoid prolonged contact with acidic-based food substances as it may erode your flatware.

• Don’t use heavy-duty or highly chlorinated powders, liquids, or gels to clean Barenthal® silverware. Also, cleaners containing lemon additives may cause corrosion.

• Never soak Barenthal® silverware for long periods or overnight.

• Don’t pour the detergent directly on Barenthal® silverware.

• Avoid using lemon additive based detergents.